While building and researching tools for startups, I noticed that customer support software can become a difficult decision for early-stage teams. Many founders start with popular platforms like Intercom, but as the team grows, pricing, flexibility, and control become important factors to consider. I have been exploring open-source customer support options because they give startups more control over their data, customisation, and workflows. I would love to learn from other founders here: What customer support tool are you currently using? Have you tried any open-source alternatives to Intercom? What is the biggest factor you consider when choosing support software: cost, integrations, AI features, or flexibility? Would appreciate hearing your experiences and recommendations.